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              Contact Us

              On the phone. Online. In branch. When you need us, we’re here to help. The way we see it, it’s just good banking. For general questions please call us at 1-800-922-9999.

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              Contact Information for Business Banking

              Business Banking
              1-800-4BUSINESS (1-800-428-7463)
              Monday-Friday, 7:00 a.m.-7:00 p.m. EST
              Saturday, 8:00 a.m.-5:00 p.m. EST

              Business PhoneBank
              1-800-862-6200

              Questions about Business Online Banking
              1-877-229-6428

              Contact Information for Certificates of Deposit (CDs)

              Questions about your CD
              1-800-922-9999
              24 hours a day, 7 days a week

              CD product information
              1-800-600-0008

              Open a new CD
              1-877-360-2472

              Contact Information for Checking Accounts

              Questions about your checking account
              1-800-922-9999
              24 hours a day, 7 days a week.

              Checking product information
              1-800-600-0008

              Open a new checking account
              1-877-360-2472

              Debit card issues
              1-877-242-7837
              24 hours a day, 7 days a week

              Overdraft Protection
              1-800-922-9999
              24 hours a day, 7 days a week

              Order checks
              1-866-322-1350

              Contact Information for Credit Cards

              Apply for a credit card
              1-888-333-5145

              Contact Information for Home Equity

              Talk to home equity advisors
              1-800-340-5626

              Overdraft Line of Credit program
              1-800-922-9999
              24 hours a day, 7 days a week

              Contact Information for Investing and Retirement

              General Investing Inquiries
              1-800-242-2224

              SpeciFi® Inquiries
              1-855-635-6663

              Contact Information for IRA Savings and IRA CDs

              For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

              To open an IRA account, please stop by your nearest Citizens Bank Branch.

              Contact Information for Money Markets

              Questions about your money market
              1-800-922-9999
              24 hours a day, 7 days a week

              Money market product information
              1-800-600-0008

              Open a new money market
              1-877-360-2472

              Contact Information for Mortgages

              Questions about your existing mortgage account
              1-800-234-6002

              Refinance or apply for a new mortgage
              1-888-514-2300

              Find a home loan originator near you

              Contact Information for Online & Mobile Banking

              Questions about personal Online Banking
              1-800-656-6561

              Questions about Mobile Banking
              1-877-670-4100

              Questions about Business Online Banking
              1-877-229-6428

              Online Banking outage information
              1-800-922-9999
              24 hours a day, 7 days a week

              Pay My Loan

              Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

              Pay My Loan Now

              Contact Information for Savings Accounts

              Questions about your savings account
              1-800-922-9999
              24 hours a day, 7 days a week

              Savings product information
              1-800-600-0008

              Open a new savings account
              1-877-360-2472

              Overdraft from savings program
              1-800-922-9999
              24 hours a day, 7 days a week

              Contact Information for Security, Privacy, and Fraud Prevention

              Report account fraud
              1-800-922-9999
              24 hours a day, 7 days a week

              Fraud prevention information
              1-877-229-6430

              Contact Information for Students

              Student Borrowing
              1-888-411-0266

              Banking For Students
              1-800-600-0008

              Contact Information for Wealth Management

              Questions about your wealth management accounts
              1-800-242-2224

              To schedule a complimentary financial review with a Financial Advisor from Citizens Investment Services please call the number listed above.

              Even if you have a relationship with another investment firm, we can offer you an objective second look at your investment portfolio to help ensure you are on target to achieving your long-term financial goals.

              Wire Transfer Information

              For Wire Transfers related inquiries please visit or contact your local branch.

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